Shipping Policy

Easy and Reliable Delivery

Navigating Effortless Order Fulfillment For A Seamless Experience

At Uptown Med Spa Langley, we are dedicated to making every step of your shopping experience simple and smooth. From efficient order processing to dependable delivery, we prioritize keeping you informed at every stage. When you choose us, our commitment is to ensure you feel valued and supported throughout the process.

What Happens After You Order

Content: Your shopping experience doesn’t end at checkout—we ensure it’s hassle-free until your purchase arrives at your doorstep. Below, you’ll find all the key details, from processing timelines to tracking steps, so you can shop with complete peace of mind.

Order Processing

Orders are prepared for shipment within 4-5 business days, excluding weekends and public holidays.
Once your order is dispatched, a confirmation email containing your tracking number will be sent to you.

Shipping Options and Timeframes

Standard Shipping: Delivered within 5–7 business days. Rates are determined based on your postal code and are displayed at checkout.
Priority Shipping: Delivered within 2–3 business days. Additional charges will apply, and these will be clearly shown during checkout.
Complimentary Standard Shipping: Enjoy free shipping on orders totaling $100 or more (pre-tax).

Delivery Zones

Currently, we ship within Canada only. At this time, international shipping services are unavailable.

Tracking Your Shipment

Once your package has been dispatched, you’ll receive an email with a tracking ID. Use this ID to monitor your package’s status and estimated time of arrival.

Handling Lost or Damaged Orders

If your package has been misrouted or arrives damaged, please reach out immediately so we can assist. Contact us either via email at skinbyuptown@gmail.com or by phone at (778) 322-0813. Rest assured, we’ll work on resolving the issue as quickly as possible.

Returns and Refunds

For more information about returning products or requesting refunds, please refer to our Return Policy.

Important Information to Note

Orders are shipped to the address provided at checkout, so be sure to double-check your shipping information before finalizing your purchase. Uptown Med Spa Langley cannot be held responsible for delays or added fees resulting from errors in the submitted address.
Delivery times provided are estimates. While we strive to meet these timelines, unexpected factors such as weather disruptions or shipping carrier delays can occasionally impact delivery schedules.

Have Questions? Contact Us Anytime

If you have any questions or concerns about your order, our shipping process, or policy details, we’re here to help! Reach out to our friendly team via email at skinbyuptown@gmail.com or give us a call at (778) 322-0813.

bhandeep s

03:09 13 Jul 25

A relaxing and professional atmosphere. I always book to see Fatemeh for all of my services, she is warm, welcoming and always willing to help with what I need.

Margaret Beaulieu

20:44 12 Jul 25

I met with Jamie and I purchased a beautiful package and my journey started in January and I just finished my package yesterday with Morpheus! This package was outstanding buy and totally worth the money. I had 2 Morpheus, 3 Micro channels and 2 peels. Jamie has been so amazing with the process and and explains everything so you understand all the benefits of the program. She takes pride in what she does and is one of the BEST in the industry!

Thanks,
Margaret Beaulieu

Kam

22:30 05 Jul 25

Always great service by my regular tech! Front staff are friendly. Parking fee is covered. Clean, professional environment. Have recommended to others.

Kiran Parmar

02:57 29 Jun 25

I only come to see Fatemeh! She’s the best, she always makes me feel so comfortable and continuously checks to see that I am okay during treatment. I talk to her about my skin concerns as well and she is so knowledgeable about treatments. I really feel taken care of when I’m with her.

Victoria Beletskaya

03:56 18 Jun 25

I had a wonderful experience at this spa! The receptionist was very welcoming and kind from the moment I walked in, which made me feel instantly at ease. The entire staff is professional and friendly.

I’ve been doing laser treatments with Fatemah. She made me feel so comfortable throughout the process and explained everything clearly. I’m already seeing really great results!

Highly recommend this place.

Gagan Dhande

03:04 27 May 25

Fatemah is really good. I had full body laser appointments with her. She makes it so comfortable. I always look forward to my appointment.

Jaspreet Khehra

15:47 18 May 25

I've been coming to this medspa for regular Hydrafacial treatments, and I couldn't be happier with the experience. From the moment you walk in, the staff is incredibly warm and welcoming, always greeting me with a smile and making me feel right at home. The estheticians are knowledgeable, gentle, and truly care about my skin's needs.

What I also appreciate is how they consistently offer great package deals, making it easy to stay on track with treatments while also getting good value. The environment is clean, calming, and professional.

Highly recommend this place if you're looking for quality skincare and a team that genuinely cares!

Angie Sommerfeld

15:59 08 May 24

Very friendly, knowledgeable and professional

Sarah Sarmadi

20:58 02 May 24

Amazing place best for laser! I highly recommend Fatemeh shes the best !

iman akbar

18:16 26 Apr 24

I have been going here for many years for laser hair treatment, and I absolutely love the results! Jaimee is so thorough and she always takes her time on every treatment.

Kiran

21:31 10 Apr 24

I first visited the Langley location and I had micro channeling with Jamie S last year and really loved the experience. She has good knowledge and is such a sweet person. She gave me the advice and recommendations based on my concerns.
I had Morpheus8 on my face today and was really nervous to go and have it done. Jamie explained the procedure with me and it went smoothly with minimal pain. My face is glowing already and I cannot wait to see the results in a few months. Jasmine on the reception desk is really friendly and the spa itself has a warm ambience.
Thank you Jamie, I am already looking forward to my next visit!

Sabreen

05:19 13 Feb 24

I have been going here for many years for laser treatment, and I absolutely love the service that I've been getting. I love that the technician takes her time and the space is very clean.

Harj

00:17 13 Jul 23

I’m delighted with the glow and lift I’ve gained..
Most recently I had the Morpheus 8 procedure done. It has produced excellent results and I’m extremely delighted with the glow and lift I’ve gained. This is the first machine treatment that has exceeded my expectations! I will definitely be returning for a follow up procedure and consider the body tightening it also offers at a later date! Thank you so much uptown medspa for the excellent service.

Cart

+1 778-322-7262

skinbyuptown@gmail.com