Easy and Reliable Delivery 

Navigating Effortless Order Fulfillment For A Seamless Experience 

At Uptown Med Spa Langley, we are dedicated to making every step of your shopping experience simple and smooth. From efficient order processing to dependable delivery, we prioritize keeping you informed at every stage. When you choose us, our commitment is to ensure you feel valued and supported throughout the process. 

What Happens After You Order 

Content: Your shopping experience doesn’t end at checkout—we ensure it’s hassle-free until your purchase arrives at your doorstep. Below, you’ll find all the key details, from processing timelines to tracking steps, so you can shop with complete peace of mind. 

Order Processing 

  • Orders are prepared for shipment within 4-5 business days, excluding weekends and public holidays. 
  • Once your order is dispatched, a confirmation email containing your tracking number will be sent to you. 

Shipping Options and Timeframes 

  • Standard Shipping: Delivered within 5–7 business days. Rates are determined based on your postal code and are displayed at checkout. 
  • Priority Shipping: Delivered within 2–3 business days. Additional charges will apply, and these will be clearly shown during checkout. 
  • Complimentary Standard Shipping: Enjoy free shipping on orders totaling $100 or more (pre-tax). 

Delivery Zones 

Currently, we ship within Canada only. At this time, international shipping services are unavailable. 

Tracking Your Shipment 

Once your package has been dispatched, you’ll receive an email with a tracking ID. Use this ID to monitor your package’s status and estimated time of arrival. 

Handling Lost or Damaged Orders 

If your package has been misrouted or arrives damaged, please reach out immediately so we can assist. Contact us either via email at skinbyuptown@gmail.com or by phone at (778) 322-0813. Rest assured, we’ll work on resolving the issue as quickly as possible. 

Returns and Refunds 

For more information about returning products or requesting refunds, please refer to our Return Policy. 

Important Information to Note 

  • Orders are shipped to the address provided at checkout, so be sure to double-check your shipping information before finalizing your purchase. Uptown Med Spa Langley cannot be held responsible for delays or added fees resulting from errors in the submitted address. 
  • Delivery times provided are estimates. While we strive to meet these timelines, unexpected factors such as weather disruptions or shipping carrier delays can occasionally impact delivery schedules. 

Have Questions? Contact Us Anytime 

If you have any questions or concerns about your order, our shipping process, or policy details, we’re here to help! Reach out to our friendly team via email at skinbyuptown@gmail.com or give us a call at (778) 322-0813